If something in the game is not behaving as it should, send the details below to hello@stuxnet.ltd. Every message is read by a person, and we answer as soon as we can.
Yes. Software works through every puzzle before release and confirms it can be finished, so a puzzle that cannot be solved is a fault worth reporting. If one is resisting you, work backwards from the pieces that are already free and ask which move opens a path for the next one. Hints are available, and the supply is limited, so it is worth trying a few orderings first.
No. After three failed attempts on a level, the game offers you a way past it. You can take that option and carry on, or decline it and keep trying. Nothing is locked behind finishing a level unaided.
Progress is stored only on your device. We do not hold a copy on a server, so there is nothing on our side to restore from. Deleting the app, resetting the device, or moving to a new phone will end the saved progress. If progress vanished while the app stayed installed, tell us what happened just before and we will investigate.
The reward is granted when the advert finishes, so closing one early will not count. If you watched to the end and received nothing, close the app fully, reopen it, and check again. If it is still missing, send us the level number, the approximate time, and your device model.
Full screen adverts appear only after you clear a level, never before level eleven, and never less than two and a half minutes apart. They will not interrupt a puzzle in progress. If you are seeing anything outside those rules, that is a fault and we want to hear about it.
Open Settings in the game. Share gameplay stats controls whether anonymous play data is sent to us, and Privacy options covers your advertising choices. Reduce motion calms the animation, Text size adjusts readability, and sound, music and haptics each have their own switch so you can turn one off without losing the others.
If you believe you have found a vulnerability in one of our games, our website, or a service we host, write to hello@stuxnet.ltd with enough detail to reproduce it. Please give us a reasonable chance to fix the problem before describing it publicly. We will confirm we have received the report, keep you updated while we work on it, and credit you when it is resolved if you would like us to.
For work enquiries, partnerships or press, the same address reaches us: hello@stuxnet.ltd. Tell us what the system needs to do and we will tell you how we would build it.